The IC2005 FAQ
[12-Apr. 2018 updated]
<#1>
Q : How to buy from www.IC2005.com ?
A: IC2005.com support one click buy, you don't need register in advance then can buy and pay directly use the anonymous mode, but we dont' suggest it, because the register member can trade and handle their order more easier and better.
[1] Firstly please click here --- Register to register the IC2005 member, remember you MUST fill in the correct email address and your correct telephone number when you filling in the register information, because all order status information and the checking number will send to this mail by IC2005 system automatically , and the courier may call you when the parcel is arrive your location, without this correct telephone number maybe will cause many problem if they can't contact you in time.
[2] After you success register , please use your user name and password to login, then you can choose item and place order online. And you can fill in your remark in the order form if you have any special requirement.
[3] When you placed the order , you can click here --- Orders history to check your order status and the trace number (if you bought this service). We will upload the trace number to your shopping history in 48 hours from you place the order and after the payment is done.
<#2>
Q: How about the shipping charge?
A: All retail order are SHIPPING FREE, so you don't need to pay any extra shipping charge for your order, you just need to pay the cost of product.
<#3>
Q: I'm living in the very far away country from HongKong, IC2005 can ship my goods to here?
A: Yes, we offer worldwide shipping, don't need worry about it. More info, please check the deppendix at the bottom.
BTW, if you come from Brazil or Spain, you MUST fill in the Personal tax number or DNI or VAT or CPF , the format is "W12345678" / "12345678M" or "123.456.789-12" , without it we can not ship out the parcel, please note.
<#4>
Q: How long i can get my parcel and how can i trace the status of my parcel?
A: You can get your parcel through HongKong SpeedPost air mail in 3 ~14 days after you paid, this time depend with where you are from.
Normally we will ship out the goods from HongKong in 48 hours if we mark the item "in stock".
BTW, our office will close at Saturday and Sunday , so in these 2 days we can't arrange the order shipping.
If you want to trace your parcel, then you need to buy the "TRACE" service --- https://www.ic2005.com/shop/IC-Trace.html , it's very cheap,just US$1.99 but very useful :)
After you boyght this service with your order, then you can trace your parcel from the HongKongPost website, the checking number format like RE12130****HK or AE12130****HK.
<#5>
Q: How about the guarantee term?
A: IC2005.com can offer you 6 month guarantee after you bought any item from our online shop, you can ship back to us for ask the SAME ITEM replacement if you make sure your goods was NATURAL BROKEN but not the man-made broken.
When you ship back the defected goods, you pay the coming shipping charge and we will pay the ship back charge. And we need 1 week to handle it after we got the defected goods.
Before you ship back, please contact us in advance.
<#6>
Q: How to contact us?
A: If your question is about sales, please click the "Contact us" icon to send out your message.
If your question is about the technology, please post to the right channel in open forum --- NeoTeam Official Forum
<#7>
Q: If i order more, can i get the big discount?
A: Yes, the new IC2005 wholesale rule is: order 1~9 pcs will treat as retail , from 10 ~ 49 pcs is small wholesale , from 50 ~ 99 pcs is middle wholesale , from 100 ~ 300 pcs is big wholesale , you can see the price different when you change the quantity for almost items.
<#8>
Q: Hi, I am an Italian customer, interested in buying some items, could you declare a low value on the parcel (around 10$) and mark the item as a gift, to let me avoid custom taxes? thanks
A: Sure, we can do it , but you MUST fill in this requirement in the order form to let us know what you need.
<#9>
Q: Can i register an affiliate to earn the bonus?
A: Yes of course , pleas click here --- Register to register your affiliate account , then you can select some banners and put to your site , here is one affiliate demo page. Hope you can earn the US$ from IC2005 soon :D
<#10>
Q: What payment method is acceptable? It's safely?
A: IC2005 shop accept PayPal / Skrill / Credit Card(through Paypal or Skrill) / Western Union 4 kinds different payment method .
And we use the newest TLS1.2 SSL to protect our website and your connection , you can see the our site's SSL secure report from here , so don't need worry about the safety.
And the payment info:
Our Paypal : Login www.paypal.com and pay to this account: IC2005C@gmail.com
Our Skrill : Login www.Skrill.com and pay to this account: Sales@IC2005.com
Western Union: First Name: YongDong , Last Name: Su / Country: HongKong / City: Yuen Long / State: NT / Purpose: Sample
<#11>
Q: After i place an order and paid, what should i do for continue?
A: You need click the "Contact us" to fill in the form , to let us know your order is completed, then we can start to handle it ASAP. Sometime we can not get the payment confirmation from the paypal or skrill on time, so we need this form to make the shipping fast. And the mail address must be correctly, in case if your phone can not access, the courier can mail you still.
The format of form like this:
Subject: Order Processed
Order number:
Fast Name:
Last Name:
Country:
Phone number:
Email:
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APPENDIX --- COUNTRY LIST:
[A]
Abu Dhabi
Aden and The Federation of South Arabia
Aegean Islands
Afghanistan (Republic of)
Ajman
Albania (People's Socialist Republic of)
Algeria
Andorra
Angola (Republic of)
Anguilla
Antigua and Barbuda
Argentina
Armenia (Republic of)
Aruba
Ascension
Australia (Commonwealth)
Austria
Azerbaijan (Republic of)
Azores
[B]
Bahamas
Bahrain (State of)
Baleares Islands
Bangladesh
Banks Islands
Barbados
Basutoland
Bechuanaland Protectorate
Belarus (Republic of)
Belgium
Belize
Benin (Republic of)
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
British Antarctic Territory
British Guiana
British Honduras
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burma (Union of)
Burundi
[C]
Cambodia (Kingdom of)
Cameroon (Republic of)
Cameroons
Canada
Canary Islands
Cape Verde (Republic of)
Caroline Islands
Cayman Islands
Central African Republic
Ceylon
Chad
Chile
China, Mainland
Christmas Island (Indian Ocean)
Christmas Island (Pacific Ocean)
Cocos (Keeling) Islands
Colombia
Comoros (Federal Islamic Republic of the)
Congo (Republic of)
Cook (or Hervey) Islands
Corsica
Costa Rica
Cote D'ivoire
Croatia (Republic of)
Cuba
Curacao
Cyprus
Cyrenaica
Czech Republic
[D]
Dahomey
Democratic Republic of the Congo
Denmark
Djibouti
Doha
Dominica
Dominican Republic
Dubai
[E]
Ecuador
Egypt
Eire
El Salvador
Ellice Islands
Equatorial Guinea (Republic of)
Eritrea
Estonia (Republic of)
Ethiopia
[F]
Falkland Islands and The Territory of South Georgia and South Sandwich Islands
Far e Islands
Fernando Po
Fiji
Finland
France
French Guiana
French Polynesia
French Territory of the Afars & Issas
French West Indies
Friendly Islands
Fujairah
[G]
Gabon
Gambia
Gaza and Khan Yunis
Georgia (Republic of)
Germany
Ghana
Gibraltar
Gilbert Islands
Grahamland
Great Britain
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea (Republic of)
Guinea Bissau (Republic of)
Guyana
[H]
Haiti
Hawaii
Holland
Honduras (Republic of)
Hungary
[I]
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Ivory Coast
[J]
Jamaica
Japan
Jordan
[K]
Kamaran Island
Kazakhstan
Kenya
Kiribati (Republic of)
Korea, South
Korea, North
Kosovo
Kuwait
Kyrgyzstan (Republic of)
[L]
Lao (People's Democratic Republic)
Latvia (Republic of)
Lebanon
Leeward Islands
Lesotho
Liberia
Libya
Liechtenstein
Lithuania (Republic of)
Luxembourg
[M]
Macau
Macedonia
Madagascar (Democratic Republic of)
Madeira
Majorca
Malawi
Malaysia
Maldives (Republic of)
Mali
Malta
Mariana Islands
Marquesas Islands
Marshall Island
Martinique
Mauritania
Mauritius
Mexico
Minorca
Micronesia (Fed. State of)
Moldova (Republic of)
Monaco
Mongolia
Montenegro (Republic of)
Montserrat
Morocco
Mozambique
Muscat and Oman
Myanmar (Union of)
[N]
Namibia
Nauru Islands
Nepal
Netherlands
Netherlands Antilles and Aruba
New Caledonia
New Guinea Territory
New Hebrides
New Zealand
New Zealand Islands Territories
Nicaragua
Niger Republic
Nigeria
Norfolk Islands
Norway
[O]
Oman, Sultanate of
[P]
Pakistan
Palau
Panama (Republic of)
Papua New Guinea
Paraguay
Peninsular Malaysia
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Portuguese East Africa
Portuguese Timor
Portuguese West Africa
Puerto Rico
[Q]
Qatar (State of)
[R]
Ra's Al Khaymah
Réunion
Rhodesia
Rio De Oro
Romania
Russian Federation
Rwanda
Ryukyu Islands
[S]
St. Christopher (St. Kitts) and Nevis
St. Helena
St. Lucia
St. Pierre and Miquelon
St. Vincent and The Grenadines
Sabah
Salvador
Samoa
Samoa, Western
San Marino
Santa Cruz Islands
Sao Tomé & Principe (Republic of)
Sarawak
Saudi Arabia
Senegal
Serbia (Republic of)
Seychelles
Sharjah
Siam
Sierra Leone
Singapore (Republic of)
Slovak Republic
Slovenia (Republic of)
Society Islands
Solomon Islands
Somali Democratic Republic
South Africa (Republic of)
South Arabia, Federation of
South Georgia
South Orkney Islands
South Sandwich Islands
South Shetland Islands
Spain
Spanish Guinea
Spanish Territories of North Africa
Spanish West Africa
Spitsbergen (Svalbard)
Sri Lanka (Republic of)
Sudan (Republic of)
Suriname (Republic of)
Svalbard
Swaziland
Sweden
Switzerland
Syrian Arab Republic
[T]
Taiwan
Tajikistan (Republic of)
Tangier
Tanzania
Thailand (Siam)
Timor-leste (Demo. Rep.)
Togo
Tonga
Tortola (British Virgin Islands)
Trinidad & Tobago (Republic of)
Tripolitania
Tristan Da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
[U]
Uganda
Ukraine
Umm Al Qaiwain
Umm Said
Union of Soviet Socialist Republics
United Arab Emirates
United States of America
Upper Volta
Uruguay
Uzbekistan (Republic of)
[V]
Vanuatu (The Republic of)
Vatican City State
Venezuela
Viet Nam (Socialist Republic of)
Virgin Islands, British
Virgin Islands of The U.S.A.
[W]
Wake Island
Wallis and Futuna Islands
Western Samoa
[Y]
Yemen (Republic of) For the provinces in the former YEMEN (Arab Republic) including Albaidha, Aljouf, Almahweet, Ebb, Hajjah, Hodeidah, Marib, Saadah, Sana's and Taiz.
Yemen (Republic of) - For the provinces other than Albaidha, Aljouf, Almahweet, Ebb, Hajjah, Hodeidah, Marib, Saadah, Sana'a and Taiz.
Yugoslavia (Federal Republic of) (comprising the Republic of Serbia and the Republic of Montenegro)
[Z]
Zaire (Republic of)
Zambia
Zimbabwe
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Thanks for your support, we will keep to offer our best service with every valued IC2005 client!
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IC2005.com , from 2005 to .... forever
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