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The IC2005 FAQ

The IC2005 FAQ

[16-Dec. 2015 updated]


<#1>
Q : How to buy from www.IC2005.com ?
A: IC2005.com support one click buy, you don't need register in advance then can buy and pay directly use the anonymous mode, but we dont' suggest it, because the register member can trade and handle their order more easier and better.


[1] Firstly please click here --- Register to register the IC2005 member, remember you MUST fill in the correct email address and your correct telephone number when you filling in the register information, because all order status information and the checking number will send to this mail by IC2005 system automatically , and the courier may call you when the parcel is arrive your location, without this correct telephone number maybe will cause many problem if they can't contact you in time.
[2] After you success register , please use your user name and password to login, then you can choose item and place order online. And you can fill in your remark in the order form if you have any special requirement.
[3] When you placed the order , you can click here --- Orders history to check your order status and the checking number. We will upload the checking number to your shopping history in 48 hours from you place the order and after the payment is successful.

 


<#2>
Q: How about the shipping charge?
A: All retail order are SHIPPING FREE, so you don't need to pay any extra shipping charge for your order, you just need to pay the unit price. 
 



<#3>
Q: I'm living in the very far away country from HongKong, IC2005 can ship my goods to here?
A: Yes, we offer worldwide shipping, don't need worry about it.
And, if you come from Brazil or Spain, you MUST fill in the Personal tax number or DNI or VAT or CPF , the format is "W12345678" / "12345678M" or "123.456.789-12" , without it we can not ship out the parcel, please note. 



<#4>
Q: How long i can get my parcel?
A: You can get your parcel through EMS or SpeedPost in 3 ~10 days after you paid, this time depend with which shipping method for carry your parcel.  
Normally we will ship out the goods from HongKong to your door in 48 hours if we mark the item "in stock".
And you can trace your parcel from the HongKongPost website, the checking number format is RE12130****HK or 
AE12130****HK.
And our office will close at Saturday and Sunday , so in these 2 days we can't arrange the order shipping.

  



<#5>
Q: How about the guarantee term?
A: IC2005.com can offer you 6 month guarantee after you bought any item from our online shop, you can ship back to us for ask the SAME ITEM replacement if you make sure your goods was NATURAL BROKEN but not the man-made broken. 
When you ship back the defected goods, you pay the coming shipping charge and we will pay the ship back charge. And we need 1 week to handle it after we got the defected goods.
Before you ship back, please contact us in advance.
 


<#6>
Q: How to contact us?
A: If your question is about sales, please click the "Contact us" icon to send out your message.
If your question is about the technology, please post to the right channel in open forum --- NeoTeam Official Forum



<#7>
Q: If i order more, can i get the big discount?
A: Yes, the new IC2005 wholesale rule is: order 1~9 pcs will treat as retail , from 10 ~ 49 pcs is small wholesale , from 50 ~ 99 pcs is middle wholesale , from 100 ~ 300 pcs is big wholesale , you can see the price different when you change the quantity for almost items.


<#8>
Q: Hi, I am an Italian customer, interested in buying some items, could you declare a low value on the parcel (around 10$) and mark the item as a gift, to let me avoid custom taxes? thanks 
A: Sure, we can do it , but you MUST fill in this requirement in the order form to let us know what you need.

 


<#9> 
Q: Can i register an affiliate to earn the bonus?
A: Yes of course , pleas click here --- Register to register your affiliate account , then you can select some banners and put to your site , here is one affiliate demo page. Hope you can earn the US$ from IC2005 soon :D


<#10>
Q: What payment method your site accept? It's safely?
A: IC2005 shop accept PayPal / Credit Card(through paypal) / Bank TT three payment method totally. 
And we use the newest TLS1.2 SSL to protect our website and your connection , you can see the our site's SSL secure report from here , so don't need worry about the safety.



<#11>
Q: After i place an order and paid, what should i do for continue?
A: You need click the "Contact us" to fill in the form , to let us know your order is completed, then we can start to handle it ASAP. Sometime we can not get the payment confirmation from the paypal on time, so we need this form to make the shipping fast. And the mail address must be correctly, in case if your phone can not access, the courier can mail you still.

The form format is:

Email:
Order number:
Subject: Order Completed
Full Name:
Country:
Order item:
Total amount:
Phone number:

 



Thanks for your support, we will keep to offer our best service with every valued IC2005 client!

 

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